Salesforce CRT-261考試重點，CRT-261題庫分享

從Google Drive中免費下載最新的KaoGuTi CRT-261 PDF版考試題庫：https://drive.google.com/open?id=1PeQT7KfhtWucEz_CWkMdXz0mezcx9buO

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為了準備Salesforce CRT-261認證考試，您可以利用Salesforce提供的各種資源，包括在線培訓模塊、學習指南和練習考試。您還可以加入在線社區和論壇，與其他考試專業人士聯繫，獲取有關考試格式和內容的有價值的見解。

Salesforce CRT-261認證考試評估候選人在客戶服務最佳實踐、Salesforce Service Cloud功能和服務雲實施策略方面的知識和技能。候選人必須在105分鐘內通過60道多選題的考試才能獲得認證。

>> Salesforce CRT-261考試重點 <<

CRT-261題庫分享，CRT-261考試心得

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最新的 Salesforce Service Cloud Consultant CRT-261 免費考試真題 (Q74-Q79):

問題 #74
Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?

A. Use a change set.
B. Use Salesforce Workbench.
C. Re-create them manually.

答案：A

解題說明：
The best practice for deploying permission sets from a sandbox to production is to use a change set. Change sets allow administrators to push configurations, including permission sets, directly from one Salesforce environment to another. This ensures a smooth and error-free transfer of configurations, maintaining the integrity of permissions and access controls in the production environment.

問題 #75
The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should a consultant recommend?

A. Create a report using the Case Lifecyle report type
B. Create a report using the Case age report type
C. Create a report using the Case snapshot report type
D. Create a report using the Case historical trending report type

答案：A

問題 #76
For which purpose should a contact center use Visual Flow?

A. To automatically assign cases to a specific queue based on the customer support level
B. To escalate to the support manager if it has been open for more than 72 hours
C. To assign follow-up tasks to an agent one week after a case is closed.
D. To automate business processes for agents who troubleshoot customer support issues via phone

答案：D

問題 #77
A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

A. All open cases by Channel
B. All open Cases by Priority
C. Case resolution time
D. All Cases closed Month-to-date
E. All Cases by Customer

答案：C,D,E

解題說明：
All Cases closed Month-to-date, Case resolution time, and All Cases by Customer are metrics that can be used to help executive management understand service center costs. All Cases closed Month-to-date shows the number of cases that have been resolved within a given month. This metric can indicate the productivity and efficiency of the service center. Case resolution time shows the average time it takes to close a case from the moment it is created. This metric can reflect the quality and effectiveness of the service center. All Cases by Customer shows the distribution of cases across different customers or accounts. This metric can reveal the profitability and loyalty of different customer segments. Verified References: Service Cloud Consultant Certification Guide & Tips, Reports and Dashboards Overview

問題 #78
When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.

A. Data Normalization
B. Activate data validation rules
C. Data mapping
D. Data Cleansing

答案：C,D

問題 #79
......

CRT-261題庫分享: https://www.kaoguti.com/CRT-261_exam-pdf.html

此外，這些KaoGuTi CRT-261考試題庫的部分內容現在是免費的：https://drive.google.com/open?id=1PeQT7KfhtWucEz_CWkMdXz0mezcx9buO

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Salesforce CRT-261考試重點，CRT-261題庫分享

CRT-261題庫分享，CRT-261考試心得

最新的 Salesforce Service Cloud Consultant CRT-261 免費考試真題 (Q74-Q79):

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